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Heat Pumps FAQ

HVAC Frequently Asked Questions

Our answers to frequently asked questions are broad generalizations, and are provided for entertainment purposes only. Watkins Mechanical, Inc. cannot be held liable for damages resulting from use of this information.

Heat Pumps FAQ

1. My heat pump is making a strange noise AND is steaming (in winter).

When a heat pump operates normally, ice forms on the outdoor coil. To melt the ice, the heat pump periodically initiates a “defrost cycle.” During the defrost cycle, the outdoor fan shuts off, and the coil warms up to melt the ice. Because the fan is off during the defrost cycle, the heat pump sounds different than during normal operation.Towards the end of the cycle, the coil will be warm enough to evaporate the moisture on the coil, and steam can be seen coming from the top of the unit. The defrost cycle lasts about five minutes after which the heat pump returns to normal operation and continues to heat your house.

2. Why is my heat pump "iced up?"
3. This is the first home we've owned with a heat pump. Can you explain heat pump operation?
4. How long should a heat pump last?
5. I've heard that heat pumps produce "cold/drafty" heat. Is this true? Why?

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BBB ECLIPSE AWARD

BBB ECLIPSE AWARD

After two-years of reviewing and refining our processes, the Dayton BBB awarded us with the Eclipse Award for Integrity in the 21-70 employee category.

TRANE COMFORT SPECIALIST SINCE 1999

TRANE COMFORT SPECIALIST SINCE 1999

In 1999, Trane started a program to spotlight dealers with a deep commitment to customer service, continuing education, and excellence in business development and selected Watkins as Charter Members. Now with nearly 20 years in the program, we are among the most experienced Trane dealers.

BEST PLACES WORK WINNER

BEST PLACES WORK WINNER

Our employee engagement survey placed us among to best companies in Dayton. We believe this is because we work with Great People, provide career training, and foster strong family values.

NATE

NATE

How can you be sure a technician knows his stuff? Look for the NATE badge! NATE tests our technicians to certify the highest level of technical expertise.

C12 GROUP MEMBER SINCE 2008

C12 GROUP MEMBER SINCE 2008

Christian CEOs building great businesses for a greater purpose.

GREEN BUSINESS OF THE YEAR 2014

GREEN BUSINESS OF THE YEAR 2014

Our commitment to environment responsibility earned a great recognition from the Springboro Chamber of Commerce in 2014. Our green efforts include our solar-powered headquarters in Springboro, a growing fleet of hybrid service trucks, an ever increasing recycling program, and close partnerships with our local utilities to extend rebate programs to our customers.

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