HVAC Service Agreements (We Put an End to the Shell Games!)
The Old Way: Service Agreements
When heating companies offer service agreements, homeowners often choose to buy them after finding a heating or cooling problem. Typically, a service technician quotes a repair price, but then offers a deep discount if a service agreement is signed. The homeowner joins a priority customer "Comfort Club" and pays in advance for the service agreement as well as the discounted repair. They receive the prepaid service maintenance within 12 months.
This may sound good, but is it really better pricing? Does that mean that everyone else is being over-charged? In some cases, we've found that our competitors' priority prices (given only when homeowners buy a service agreement) are even higher than our overtime prices!
Been There, Done That.
We tried service agreements years ago. We could lock-in customers, and our service technicians earned a commission on every contract they sold. While maintenance is absolutely necessary, service contracts are not in the best interest of our customers—and they are not aligned with our core value of integrity. The truth is:
- Maintenance can be done without a contract
- Every customer deserves our best price, and
- Every customer is equally important to us.
Think about it this way: Do you sign a contract to prepay for your car's oil changes? Does your doctor offer "priority service" for an extra charge?
Pay when the job is done, not a year earlier.
Here's the Watkins way:
Signup for our free service reminder, we'll contact you when you are due for service, and our professional technicians will give your furnace and A/C the best tune-up in town. Pay us when the job is done, not a year earlier. We give fair prices and prompt service every day – no contract required.
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Watkins Heating & Cooling has been a Better Business Bureau accredited business since 1997.
