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Bringing Comfort to Our Neighbors

About Watkins

Our History - Why Watkins - Green Initiatives

The Watkins Timeline:

A Family Tradition of HVAC

1979 Through Today

  • A Family Tradition of HVAC

    Heating and air conditioning has been the family trade for three generations. Dave Watkins (grandpa) served in the United States Air Force where he received HVAC training. He eventually started a company with his sons serving commercial and industrial clients. For more than twenty years now, Randy and his son David have operated Watkins Heating & Cooling and shifted their focus more toward homeowners who value quality and service.

  • A Family Tradition of HVAC

    Heating and air conditioning has been the family trade for three generations. Dave Watkins (grandpa) served in the United States Air Force where he received HVAC training. He eventually started a company with his sons serving commercial and industrial clients. For more than twenty years now, Randy and his son David have operated Watkins Heating & Cooling and shifted their focus more toward homeowners who value quality and service.

  • A Family Tradition of HVAC

    Heating and air conditioning has been the family trade for three generations. Dave Watkins (grandpa) served in the United States Air Force where he received HVAC training. He eventually started a company with his sons serving commercial and industrial clients. For more than twenty years now, Randy and his son David have operated Watkins Heating & Cooling and shifted their focus more toward homeowners who value quality and service.

  • Hiring only the best

    What began as a tiny family business has now grown to a team of more than thirty people. Most of the team has been hired from outside the industry, and trained solely in the “Watkins Way.” We recruit first for culture fit, looking for exceptional attitudes, integrity, and customer service. In our in-house trade school, we then train these awesome people to be phenomenal service technicians.

  • Hiring only the best

    What began as a tiny family business has now grown to a team of more than thirty people. Most of the team has been hired from outside the industry, and trained solely in the “Watkins Way.” We recruit first for culture fit, looking for exceptional attitudes, integrity, and customer service. In our in-house trade school, we then train these awesome people to be phenomenal service technicians.

  • Hiring only the best

    What began as a tiny family business has now grown to a team of more than thirty people. Most of the team has been hired from outside the industry, and trained solely in the “Watkins Way.” We recruit first for culture fit, looking for exceptional attitudes, integrity, and customer service. In our in-house trade school, we then train these awesome people to be phenomenal service technicians.

  • A winning combination

    The team at Watkins is passionate about delivering world-class, referral-worthy, knock-your-socks-off service. Our combination of customer service, integrity, and fair pricing is rare in our industry. We find our purpose in creating a nurturing work environment for our people and in bringing comfort to our neighbors.

  • A winning combination

    The team at Watkins is passionate about delivering world-class, referral-worthy, knock-your-socks-off service. Our combination of customer service, integrity, and fair pricing is rare in our industry. We find our purpose in creating a nurturing work environment for our people and in bringing comfort to our neighbors.

  • A winning combination

    The team at Watkins is passionate about delivering world-class, referral-worthy, knock-your-socks-off service. Our combination of customer service, integrity, and fair pricing is rare in our industry. We find our purpose in creating a nurturing work environment for our people and in bringing comfort to our neighbors.

Why Watkins

FOR THREE GENERATIONS, OUR FAMILY HAS BROUGHT COMFORT TO THE SOUTH DAYTON AND NORTHERN CINCINNATI AREAS. HERE ARE A FEW WAYS WE STAND APART FROM OUR COMPETITORS.

As a family-owned business, our reputation is everything.

We have a passion for making life-long customers and earning referrals. We support this long-run focus by hiring only great people who share our commitment and our values.

Honest, Professional advice, with fair, up-front pricing.

Say goodbye to surprises and deceptive sales gimmicks. Instead, we simply explain your options in plain English, giving you complete control.

What makes Watkins Stand out:

  • No high pressure sales/scare tactics

  • Up Front Honest Pricing (you can see our price book)

  • One Year Buy-It-Back Guarantee

  • Right-Size Guarantee

  • 98% Customer Satisfaction (3rd party survey for all our customers)

  • We reward installers for quality not speed with our Perfect Job Award

  • Professional Technicians are employees not subcontractors

  • Ongoing professional technical training

  • Lifetime workmanship guarantee

Professional Technicians

Our Guiding Principles:

  • MISSION

    We are called to bring comfort to our neighbors in a manner that reflects and honors the Great Comforter, Jesus Christ.

  • OUR VISION

    To be recognized by technicians as the best place to work, and by our customers as the company with the best technicians.

  • OUR VALUES

    Gratitude
    Sincere gratitude for our customers and coworkers will improve our attitudes, behaviors and results.

    Integrity
    Doing what we say we will do for our customers and coworkers builds a business we want to be part of.

    Respect
    Recognizing and valuing our differences gives us an advantage.

    Balance
    Proper priorities can benefit every part of our lives.

  • baee9373-7691-4592-9601-c0647ff8135e

    BBB ECLIPSE AWARD

    After two-years of reviewing and refining our processes, the Dayton BBB awarded us with the Eclipse Award for Integrity in the 21-70 employee category.

  • logo-tcs-lg

    TRANE COMFORT SPECIALIST SINCE 1999

    In 1999, Trane started a program to spotlight dealers with a deep commitment to customer service, continuing education, and excellence in business development and selected Watkins as Charter Members. Now with nearly 20 years in the program, we are among the most experienced Trane dealers.

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    BEST PLACES WORK WINNER

    Our employee engagement survey placed us among to best companies in Dayton. We believe this is because we work with Great People, provide career training, and foster strong family values.

  • North American Technician Excellence - HVAC Certification

    NATE

    How can you be sure a technician knows his stuff? Look for the NATE badge! NATE tests our HVAC technicians to certify the highest level of technical expertise.

  • Watkins Heating & Cooling is a C12 Member

    C12 GROUP MEMBER SINCE 2008

    Christian CEOs building great businesses for a greater purpose.

  • wh5

    GREEN BUSINESS OF THE YEAR 2014

    Our commitment to environment responsibility earned a great recognition from the Springboro Chamber of Commerce in 2014. Our green efforts include our solar-powered headquarters in Springboro, a growing fleet of hybrid service trucks, an ever increasing recycling program, and close partnerships with our local utilities to extend rebate programs to our customers.

Green Intiatives

Efficient Operations

  • Paperless

    Running a business without paper can be challenging. We have equipped all of our technicians with tablets and a paperless billing system. While much of the service process functions with very little paper, we still have a long way to go in the office. Each year we continue to automate and digitize more processes to more efficient and to use fewer resources.

  • Unit recycling

    When we replace your furnace and air conditioner, every component of your old unit is stripped down and recycled. Not a single furnace goes to the landfill.

  • Refrigerant recycling

    The R-22 refrigerant in your old air conditioner is an HCFC which damages the ozone layer and may contribute to the "greenhouse effect." Carefully capturing old refrigerant requires special training and very expensive equipment. While refrigerant recycling is required by law, there is no enforcement and many companies simply vent it into the atmosphere. At Watkins, proper refrigerant handling and recycling is a requirement.

Efficient Fleet

  • GPS

    All of our drivers are tracked and their driving graded with a special "Driver's Score." The GPS system deducts points for speeding, hard braking, and excessive idling. We then give monthly bonuses to the drivers with the best scores. This fleet tracking system has made our drivers safer and reduced our fuel consumption.

  • Hybrid vans

    To serve our neighbors with rapid response repairs, we drive large vans loaded down with many parts. While this gives us an excellent first call fix rate, it also makes for poor fuel economy. A few years ago, we found a solution! So far we have retrofitted three of our service vans with a powerful hybrid-electric drive system. The electric motor charges a large battery during braking, and recycles that energy for acceleration. Our numbers indicate a more than 25% improvement in fuel economy, and we will continue to buy hybrids as we replace older trucks.

Efficient Building

  • Insulation

    Our main office in Springboro was built many years ago with little thought of efficiency. We have added piles of insulation and replaced all the heating and cooling equipment with high-efficiency systems from Trane.

  • LED lighting

    Our entire office and warehouse utilize LED lighting systems. In a warehouse, this involves more than just replacing bulbs. Every fixture had to be replaced. While time-consuming, this has resulted in lower maintenance and a much lower electric bill.

  • Solar

    Last but not least, the entire south face of our warehouse roofing has been covered in photovoltaic cells. On a sunny day, the solar array powers our entire office and warehouse and sells the extra 8 kilowatts back to the grid. Stop in for a free tour, and let us show you the many ways we can help you save energy and create a cleaner tomorrow.

Efficient Fleet

  • GPS

    All of our drivers are tracked and their driving graded with a special "Driver's Score." The GPS system deducts points for speeding, hard braking, and excessive idling. We then give monthly bonuses to the drivers with the best scores. This fleet tracking system has made our drivers safer and reduced our fuel consumption.

  • Hybrid vans

    To serve our neighbors with rapid response repairs, we drive large vans loaded down with many parts. While this gives us an excellent first call fix rate, it also makes for poor fuel economy. A few years ago, we found a solution! So far we have retrofitted three of our service vans with a powerful hybrid-electric drive system. The electric motor charges a large battery during braking, and recycles that energy for acceleration. Our numbers indicate a more than 25% improvement in fuel economy, and we will continue to buy hybrids as we replace older trucks.

Efficient Building

  • Insulation

    Our main office in Springboro was built many years ago with little thought of efficiency. We have added piles of insulation and replaced all the heating and cooling equipment with high-efficiency systems from Trane.

  • LED lighting

    Our entire office and warehouse utilize LED lighting systems. In a warehouse, this involves more than just replacing bulbs. Every fixture had to be replaced. While time-consuming, this has resulted in lower maintenance and a much lower electric bill.

  • Solar

    Last but not least, the entire south face of our warehouse roofing has been covered in photovoltaic cells. On a sunny day, the solar array powers our entire office and warehouse and sells the extra 8 kilowatts back to the grid. Stop in for a free tour, and let us show you the many ways we can help you save energy and create a cleaner tomorrow.

See our real time production below.

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