About Watkins Heating & Cooling
Bringing Comfort to Our Neighbors - That's our Mission
The Watkins Family - Three generations of HVAC
For more than 30 years, our family has brought comfort to the South Dayton and Northern Cincinnati areas.
Heating and cooling has been our family trade for over a century. Grandpa Dave Watkins served in the Air National Guard where he received HVAC training. He eventually started a commercial/industrial company with his three sons. Over 30 years ago, seeing a need in the community, Dave's son Randy shifted the focus of the company to homeowners who value high-quality service, with his son David joining him to build on that vision. For the past decade, David has led Watkins Heating & Cooling as CEO, elevating the family's promise of exceptional service. Today, our family HVAC business has grown to nearly 50 in-house employees and a fleet of service vans. But the focus has remained on the highest quality, with 4.9 stars from customers on 3,000+ Google reviews.
A Tradition of Honest HVAC
As a family-owned business, our reputation is everything. With HVAC experience passed down through three generations, the Watkins family has built a tradition of serving our neighbors with honesty and integrity. Our passion is building life-long relationships with our customers. We believe in providing straightforward, professional advice with fair, upfront pricing—no surprises, no gimmicks. With clear communication, we empower you to make the best decisions for your home.
What Sets Us Apart
What sets Watkins apart is our dedication to customer education, not sales pressure. Our clean-cut professionals offer on-time service and upfront pricing—no surprises. We stand by our work with a One Year Buy-It-Back Guarantee, a Right-Size Guarantee, and a lifetime workmanship guarantee. Our team, composed of trained employees (not subcontractors), maintains a 98% customer satisfaction rate. With a focus on quality over speed, we ensure every job meets the highest standards.
Hiring Only the Best
What began as a tiny family business has now grown into a team of nearly sixty dedicated professionals. While many of our team members come from diverse backgrounds outside the industry, each is trained in the 'Watkins Way,' ensuring they embody our values of exceptional attitudes, integrity, and customer service. Our in-house trade school equips them with the skills to become outstanding service technicians and installers, upholding the high standards our family has established.
OUR MISSION
We are called to bring comfort to our neighbors in a manner that reflects and honors the Great Comforter, Jesus Christ.
OUR VISION
To be recognized by technicians as the best place to work, and by our customers as the company with the best technicians.
OUR VALUES
Our values state what is most important to us and define our culture. We hold each other accountable to live out these Core Values in our day to day interactions and choices.
Gratitude
Happiness is contagious when we express our gratitude.
Integrity
True strength is found in integrity.
Respect
Our varied strengths and backgrounds weave together to support and strengthen our team.
Balance
Caring enough to prioritize our time and efforts.
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Trane Comfort Specialist Since 1999
In 1999, Trane started a program to spotlight dealers with a deep commitment to customer service, continuing education, and excellence in business, selecting Watkins as a Charter Member. With more than 25 years in the program, we are proud to be recognized by Trane as a "Flagship Dealer."
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Trane SOAR Award Winner
Watkins has earned Trane’s prestigious SOAR Award three times (2024, 2021, and 2015). This honor recognizes a single Dayton / Cincinnati HVAC company for excellence in customer satisfaction, growth, and training.
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NATE Certified Employees
How can you be sure a technician knows his stuff? Look for the NATE badge! Our HVAC installers and techs have NATE certification to prove their highest level of technical expertise.
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BBB Eclipse Award Winner
After two-years of reviewing and refining our processes, the Dayton BBB awarded us the Eclipse Award for Integrity in the 21-70 employee category.
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Best Places to Work Winner
Our employee engagement survey put us among the best Dayton companies in 2014 and 2016. We work with the BEST people, provide a strong career path, and foster strong family values.
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C12 Group Member Since 2008
Monthly training with fellow Christian CEOs push our leadership to improve the lives of our employees and customers for a greater purpose.
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Green Business of the Year
Our commitment to environment responsibility earned recognition from the Springboro Chamber of Commerce in 2014. Our green efforts include our solar-powered headquarters in Springboro and a fleet of hybrid service trucks.
