Our Miami Valley Ohio HVAC Reviews

Thanks

Excellent Service

Excellent Service

Very knowledgeable and nice young man

Arrived promptly and completed the work in almost no time. Even noticed and reported a leak with my water heater.

Excellent service

Tech was good, however diagnosing the problem and fixing the Freon leak took a total of 20 minutes tops. “Leak Search” was a standard $250 and to spot weld a hairline cut in the outside copper tube came with a charge of $350. The spot weld took less than 10 minutes. So, for call fee of $140, Watkins charged me $1,500 for Freon, detect and repair, and pressure testing. Freon costs are somewhat understandable. But $600 for 20 minutes of detect and fix is pure thievery. I would have felt good about a charge of $1,000-$1,100. But $1,640 for a 2 hour job makes me feel like a schmuck.

Knowledgeable, flexible and replied all of my questions.

Tony does a great job- online, efficient, polite.

Found what was malfunctioning fast Explained the problem and had a solution quickly.

Great

Chris was thorough in his work and explanations. He was tidy and friendly.

Impressed with their salesman Jim Ault. Very knowledgeable and patient when he provided a quote for new furnace and ac. Reasonable pricing offered.

Dustin a great job! Very professional & polite.

Top notch company from start to finish.

The tech did a good job but it cost way more than the repair should have been. The cause was a loose wire which caused a short. The furnace was installed less than 2 years ago and wasn't secured properly when installed. I don't feel I should have had to pay as much as I did because it was was a faulty install.

Daniel did an outstanding job, going above and beyond to ensure my HVAC unit was running at peak efficiency. His attention to detail and dedication were truly impressive

On time. Polite. Explained things well. Didn't upsale.

Excellent

Jim was super helpful figuring this all out for me. He answered all my questions and was very timely with his responses. He is also pet friendly as my daughter’s cat sat in his pinhole he was trying to use his laptop. My whole experience was very positive.

Great service

very friendly! did a great job!

Thank you for your courtesy and excellent knowledge .

Jamison and the other guys that helped him out were very professional and knowledgeable. He made sure I understood everything before he left. They also pretty much installed a new HVAC system in a tiny zoo of dogs and cats and they did so with little barking from the crazies somehow. Very appreciative, thanks for everything!

We're paying $72 per month for two home HVAC system maintenance agreements. Logan Services installed the units, and the reason we move to Watkins for our maintenance agreements is that Logan repeatedly re-scheduled the pre-paid service call to provide service to fee-for-service calls (excuse labor resource issues). The pre-paid program was sold as providing "priority service calls" at both Logan and Watkins. Became clear to us that the pre-paid service calls were just a method to fill unscheduled time. Well, we "had to" reschedule our Watkins' scheduled maintenance call because of Watkins labor issue. Oh, and by the way, I rescheduled work to accommodate Watkins service window, Watkins called just hours before to announce the "No Show".

Excellent Service!

Excellent service

Very professional and personable. Good job.

Very knowledgeable! Takes time to go over everything:)

Felix was a super nice young man! You guys are lucky to have him! He explained everything and made smart suggestions.

Ryan answered all my questions to the depth I needed, very professional and courteous. Thank you!

Excellent

Professional and friendly technician!

Very professional. Answered all my questions. Found an issue that will be addressed next week.

Ben did a great job!!

Tony did great check of unit system which is typical and consistent with Watkins service philosophy!

Doug was prompt, knowledgeable and kind!

Very knowledgeable and compassionate, and trustworthy. Put us at ease by giving us quality honest information will recommend to our neighbors!!!

Benjamin did a great job. On time, courteous, knowledgeable, and answered all my questions.

Very good in pursuit of the problem!

As always Watkins delivers wonderful service and excellent kind technicians! Nick was fantastic and always recommend Watkins!

Excellent Service

Chris was here for standard maintenance. He was super friendly and did a great job!

Great Service

Tony was respectful, educational, easy to talk to and patient with me as we discussed options regarding a leak in our HVAC unit. He kept our house clean and used shoe coverings consistently in our home. He was great at explaining what was going on in our unit and gave us reasonable solutions.

Tony is great! On time, professional and informative. We would be happy to have him any time!

Tim was great - 2nd time out and he has been here now twice and is very thorough and is very good. Appreciate the service.

Tony was very professional courteous during his visit.

I’ve not had any issues with Watkins since my unit was installed in 2017. Always a pleasant experience.

Nick did a fine job today. Very knowledgeable and very courteous. I’m happy that the system check out occurred on time and was notified 15 minutes ahead of his arrival.